Frequently Asked Questions

How much time does it take to setup my account?

Accounts are setup in 24 hours after you have signed up and payment is made. You will be e-mailed all your account information after setup is complete!

Can I order a VPS anytime ? Do I get support anytime ?

Yes, you can sign up and order VPS anytime. Contact our support from contact us page or create a ticket.

What is your uptime guarantee ?

We have a 99.9% uptime guarantee.

Which payment methods do you accept ?

We accept Visa, MasterCard, American Express, Discover and PayPal. At this time we do not accept any other payments including BitCoin. We do take wire transfers in exceptional cases.

Do you have money back guarantee ?

No, we provide 7 day free trial on all our premium VPS plans. You can try the VPS for 7 days and pay the invoice to continue using it after 7 days.

What is the speed of your network?

The node is connected with a 1 Gbps network link.

Can I upgrade my VPS ?

We understand that your needs will change over time, every VPS deployed with us is scalable and can be changed on the fly, from CPU, Memory to Hard Drive space, we can scale your resources on the fly, without the need for downtime or reboots.

Can I reload my VPS operating system ?

Reloading your Operating System is simple, we have a wide variety of Operating Systems to choose from including CentOS, Ubuntu, Debian just to name a few. You can login to your control panel and reload your operating system in an instant using our wide variety of Operating System templates.

How am I going to be billed ?

Each new service you purchase from is billed in advance on a thirty day cycle. If you purchase service today, we will take the first months payment immediately. After that you will be billed every thirty days on the same day until you request to have your services cancelled.

If I power my VPS off, will I still be billed?

Yes. We maintain your saved data and reserve your ability to use server resources such as RAM, CPU, Transfer etc even when your server is turned off. If you wish to turn off your server for an extended period of time we recommend you contact us to discuss cancellation or downgrading you to a smaller plan that fits your needs.

What is the hardware specifications of the node I will be on ?

We use only the highest quality enterprise grade hardware for our VPS Platform. Our nodes are designed for ultimate reliability, scalability and redundancy. We use Intel Xeon E Series latest generation processors with a minimum of 128GB of memory on each node, 1 Gigabit Network uplinks and a minimum of 4TB for Pure SSD nodes. Our proprietary software enables us to execute High-IO transfer on every virtualization deployed.

Can I order more IPv4 Addresses ?

Yes. You sure can! If your needs for IPv4 address space exceed what is included in our premium VPS packages, you can order additional IPv4's from us. IP Justification is required in all cases due to IPv4 depletion. Once our IP review team receives and adjudicates your request, the approved allocation will automatically be added to your VPS.

Do you offer backups for VPS ?

We most certainly can! We understand sometimes it may be hard to keep your own backups. We have you covered. If you have specific backup requirements, contact our Sales Team and we can work on custom backup solutions to ensure that you always have incremental data available to you when you need it.

Do you allow Adult Content ?"

Yes. We allow legal adult content.

Do you allow nulled scripts ?

No, any nulled script or a script modified to bypass any copyrights are not allowed on our servers.

Is SSH access included ?

Yes. Our enterprise grade premium pure SSD virtual private server plans include root administrator SSH access for unmanaged service group.

Can I transfer my existing site. Do you offer free website migration ?

Yes, you can transfer your existing websites. We offer 60 days of free website migration service, under which, we will transfer all your websites from another hosting provider to our VPS at no extra cost.

Will you setup my VPS ?

Yes, we will setup your VPS for first time use. If you intend to use it to host websites on Centos OS, please let us know and we will install Centos webpanel for free.

Can I host Wordpress blogs and Wordpress MU ?

Yes, you can use our VPS to host Wordpress or Wordpress MU. We provide free Wordpress installtion service for all our VPS. If you would like to manage your hosting and wordpress, please let us know and we will install Centos OS, Centos webpanel and Wordpress on your VPS.